The art of firm simplification.
As Firm simplifier, everything revolves around people and processes.
By observing signals, I study the behaviour of people and the output of processes. This determines whether and where simplification is possible. Not only on based on the well known theories, but through a focus on the core essence of the issue.
Where people’s behaviour involves the search for unnecessarily complex (learned) behaviour, the process involves the tangible output of processes, i.e. the result of the process (e.g.product or service) and the non-tangible procesoutput known as management information, or even better: process information.
If behaviour is unnecessarily complex, the process is not efficient. Vice versa, it is also true that if a process is not optimal, the behaviour is unnecessarily complex. The signals can thus be found twice in the organisation. By looking into the tangible output of the process, the intangible process information and observing behaviour, it quickly becomes clear where simplification is possible.
Why organize complex if it simply makes more sense?
To encourage the organisation to simplify, people have to learn to ask questions, learn to look through different glasses, learn to observe and learn to reason with logic. It sounds simple, but it is really an art, I like to make it simple. For inspiration please have a look at Verschilbril® (sorry only in Dutch) or check Firm in Enterprise™.